Redirection on IP Failure

Last Updated : Jan 20, 2021 |

Redirection on IP Failure (ROIF) applies to:

  • Agent login IDs with IP endpoints using H.323 with auto-answer only.

  • Agent login IDs using H.323 CTI soft clients with either auto-answer or manual-answer.

Calls can sometimes be lost when Communication Manager delivers the calls to auto-answer agents that use IP phones. With ROIF, Communication Manager redirects the calls back in the queue or to the specified Vector Directory Number (VDN) when Communication Manager cannot connect calls to the stations due to loss of IP connectivity.

Note:

For auto-in agents, Timed ACW takes precedence over Forced Agent Logout from ACW.