Example for handling excessive wait times

Last Updated : Feb 01, 2013 |

Step 4 of the vector directs calls to a disconnect step after an announcement step when wait time in the network exceeds five minutes.

The following example shows a simple primary vector.

Multisite BSR using disconnect for excessive wait times

1. wait 0
2. consider skill    1   pri m   adjust-by 0
3. consider location 2   pri m   adjust-by 30
4. goto step 6 if expected-wait for best ≤ 300
5. disconnect after announcement 3001
6. queue-to best