The timer and the queue status information can be displayed at the same time. On one-line display phones, the timer is displayed in the last eight display positions and the number of queued calls is not displayed. On two-line display phones, the timer is displayed on the first line and the queue status information is displayed on the second line.
CMS
When you use CMS to move an agent from one split or skill to another, all buttons associated with the first split or skill, including NQC and OQT buttons, become associated with the second split or skill.
With EAS skills, the move of an agent just adds or removes skills the agent is logged in to, but the skill assigned to the Queue Status Indicators do not change.
