Vector Directory Number screen

Last Updated : Jan 31, 2013 |

The Vector Directory Number screen shown in the following example is used to administer VDN skills.

Vector Directory Number (VDN) screen, page 1

change vdn xxxxx                                                      page 1 of 2
                   VECTOR DIRECTORY NUMBER

                            Extension: 2001
                                 Name: vdn 2001
                        Vector Number: 1

                  Attendant Vectoring? n
                   Allow VDN Override? n
                                  COR: 1
                                   TN: 1
                             Measured: internal
       Acceptable Service Level (sec): 20
              Service Objective (sec): 

        VDN of Origin Annc. Extension: 
                            1st Skill: 
                            2nd Skill: 
                            3rd Skill:

Vector Directory Number (VDN) screen, page 2

change vdn xxxxx                                                      page 2 of 2
                    VECTOR DIRECTORY NUMBER

                           Audix Name: 
                Messaging Server Name: 
                   Return Destination: 
               VDN Timed ACW Interval: 
                      BSR Application: 
         BSR Available Agent Strategy: 1st-found
             Observe on Agent Answer?: n
Note:

Skills can be optionally assigned to VDNs, however, the vector controls when and to what VDN skill the call queues.

Call Vector screen

Completion of the Call Vector screen is required for using vectors with EAS. The screen contains three pages. However, if the vector contains less than 11 instructions, complete the first page only, as shown in the following example.

Call Vector screen (Page 1 of 3)

change vector 20                                               Page 1 of 3

                           CALL VECTOR
   Number: 20                Name:_______________________   
Multimedia? n     Attendant Vectoring? n             Lock? y
     Basic? y  EAS? y   G3V4 Enhanced? n    ANI/II-Digits? n     ASAI Routing? n
 Prompting? n  LAI? n  G3V4 Adv Route? n   CINFO? n   BSR? y         Holidays? y
 01 _______________
 02 _______________
 03 _______________
 04 _______________
 05 _______________
 06 _______________
 07 _______________
 08 _______________
 09 _______________
 10 _______________
 11 _______________

For more information, see the Administering Avaya Aura® Communication Manager and Programming Call Vectoring Features in Avaya Aura® Call Center Elite documents.