Call Prompting, VRU, and CINFO digits

Last Updated : Sep 08, 2012 |

The Call Prompting, VRU, and CINFO digits are entered by the caller in response to any recorded question about a caller’s needs, or in the case of CINFO ced or cdpd digits are provided by the call center host computer. For example, a hot line for a product can request that a product code be entered, or a travel service can request a 2-digit state code to indicate the state to which the caller wants to travel. The following table provides a prompt that encourages the caller to enter the appropriate Call Prompting digit for the required service from the automobile club.

For emergency road service, dial 1.

Para asistencia con su automovil, marque el dos.

For travel route directions, dial 3.

Para informacion sobre rutas, marque el cuatro.