If you set Auto-Available Split/Skill (AAS) to y, members of an ACD split or skill are in the auto-in work mode continuously. An agent in the auto-in work mode is immediately available for another ACD call after disconnecting the previous ACD call.

Use AAS to bring ACD agents back in the auto-in work mode after the system restarts. You can use this feature for splits or skills containing only non human members, for example, recorders or Voice Response Units (VRUs). To allow an IVR to receive back-to-back calls, you can assign a Timed-ACW delay of 1 to 2 seconds to AAS.