With VuStats, agents, supervisors, call center managers, and other users can press a button and view the statistics for agents, splits or skills, VDNs, and trunk groups.

The statistics reflect information collected during the current BCMS interval, since the agent logged in, since the day began, or historical data accumulated over an administered number of intervals. The information is limited to 40 characters displayed at a time. VuStats can display information on demand or update it periodically.

With VuStats, anyone with a phone that has a digital display can view the BCMS statistics, which are otherwise available only on BCMS reports or management terminals. Agents can monitor their performance and supervisors can use the statistics to manage splits or skills.

Although VuStats can run with BCMS or CMS, neither is required.