Observers cannot initiate a transfer while observing.

When a service-observed agent starts a call transfer by pushing the Transfer station-button, all parties connected to the call are placed on hold, and the service observer is placed in the service observing wait state hearing silence. The service observer continues to hear silence while the agent dials a second party and hears ringback. When the second party answers the agent's call, the service observer is reconnected to the transferring agent. When the Transfer station-button is pushed again to complete the call transfer, all held parties are reconnected to the call, the transferring agent is disconnected from the call, and the agent's service observer is placed in the service-observing wait state hearing silence.

A VDN observer continues to monitor the transferred call until it is transferred or routed to a unobservable destination.