VuStats can show statistics that have accumulated for the day or for an administered number of intervals. For example, if you administer VuStats to display the number of ACD calls for the past four completed intervals, VuStats displays the number of ACD calls received in the past two hours (half-hour intervals) or four hours (one hour intervals) plus those completed during the current interval using historical data can affect processor occupancy, depending upon the number of active users, the update rates, and the number of historical data types.

With agent or agent-extension object types, shift data is available for the number of ACD calls answered, the average ACD talk time, and AUX work mode time by reason code for an agent. You can clear shift data at midnight or the next time an agent logs in.