Auto-Available Split/Skill (AAS)

If an agent login ID is assigned to AAS, then the Remote Logout of Agent feature cannot be used to log the agent out. RONA can be used to automatically logout a port that is not answering calls.

AUDIX

If an agent is a member of an AUDIX hunt group and has no other splits/skills assigned to the agent login ID, then the Remote Logout of Agent feature will not successfully log out the agent, even though the user attempting the logout hears a confirmation tone.

Non ACD hunt groups

If an agent is a member of ACD splits/skills and is using a physical extension that is a member of a non ACD hunt group, then use of the Remote Logout of Agent feature will log the agent out of the splits/skills but allow the agent to continue receiving non ACD calls.

Non EAS agent operation

A non EAS agent is logged out of all splits even while active on an ACD call. This call is not dropped, but all Call Center reporting of the call is stopped.

Timed ACW

If an agent answers an ACD call for a hunt group with Timed After Call Work administered and then hangs up the call, the Remote Logout of Agent feature can be used to log out the agent during the ACW time.

Service Observing

An agent can be logged out using the Remote Logout of Agent feature while being service observed.