BSR primary vector

Last Updated : Jan 31, 2013 |

When a call arrives at the origin server, the primary vector processes the call. The vector begins the BSR process by checking the specified resources. The following example shows a primary vector used for that purpose.

BSR example of primary vector on origin Communication Manager

1. wait time 0 secs hearing ringback
2. consider split   1 pri m   adjust-by 0
3. consider location 2 adjust-by 30
4. queue-to-best

In this example, the consider commands in steps 2 and 3 collect information to compare local split 1 with more than one split at location 2. Location 2 is the Denver server identified on the BSR Application Plan screen. Step 4 queues the call to the best found split. As in singlesite BSR, with the adjust-by parameter of the consider command, you can set preferences for each resource, whether the resource is a remote location or a split/skill on the origin server. In multisite BSR, with the user adjustment, you can control the frequency of interflows by adjusting the EWT that is returned by a particular resource on a remote server. In this example, the Communication Manager administrator has chosen to adjust the EWT value for location 2 by 30.