Forced Agent Logout by Clock Time

Last Updated : Apr 26, 2013 |

With Forced Agent Logout from Clock Time, administrators can:

  • Set a specific time when Communication Manager automatically logs out EAS agents.

  • Set a logout reason code for agents on a systemwide basis.

  • Administer Communication Manager so that agents can override the forced logout when agents press a forced logout override button.

If the agent is still on an ACD call when the forced agent logout time is reached, the agent is put into the pending logout mode. In pending logout mode, the forced logout override button flashes, and the agent hears a repeating tone. The forced logout occurs when the call is disconnected.