Proactive Contact launches a switch-classified outbound predictive call request through an ASAI Third-Party Make Call operation using a VDN as the originator.
When the call is classified as answered, Communication Manager connects the call to the originating VDN.
The adjunct routing step in the assigned vector requests a route.
Proactive Contact does one of the following steps:
If there is an acquired agent in AUX work mode that is available for that campaign, Proactive Contact immediately has Communication Manager connect the call to that agent using a route-select message.
If there is no available agent, Proactive Contact waits to send the route-select message until an agent is available. The vector provides a message to the called party, waits until the called party drops, or provides other programmed treatment.
The call delivery is reported to the reporting adjuncts.
CMS receives events for an ACD-OUT OCM (ACDO) call that is associated with the assigned reporting skill instead of an AUX-IN call.
Avaya IQ (if connected) receives a message to ignore these events.
