With Remote Logout of Agent, you can log out idle ACD or EAS agents without being physically present at their station. You can also log out agents from a remote location.

If an agent walks away from the station without logging out, ACD calls sent to the station are not serviced. Consequently, CMS, IQ reports or both reports will be inaccurate since the agent remains logged in even though no ACD calls are being handled at the station. Without Remote Logout of Agent, supervisors or other agents have to walk over to the station, and enter the logout Facility Access Code to change the work mode of the agent or to log out the agent.

Remote Logout of Agent is similar to the Add/Remove Skills feature.