The following rules govern the announcements that a caller hears:
Calls that reach a split directly always hear a forced first announcement, if assigned, regardless of subsequent call coverage, call forwarding, night service, or busy signal processing. If the calls queue long enough, the first and second announcements play.
Calls that reach a split using call coverage receive a second announcement only, if administered. The assumption is that a caller has likely heard a first announcement at the original split or station before being redirected.
Calls that reach a split using call forwarding receive first and second announcements at the destination split, if administered. The calls can receive a forced first announcement at the original split, if administered, but not at the split the calls are forwarded to.
