Communication Manager dynamically allocates queue slots to hunt groups or skills. Communication Manager extracts a queue slot resource from a common pool. When Communication Manager removes a call from a queue, the queue slot resource is released and returned to the common dynamic pool.

Dynamic queue slot allocation offers the following advantages:

• Reduced administration

• Increased capacities such as increased skill availability in a call center

• Elimination of lost or blocked calls when all queue slots are full

  Note:

  You can limit the actual number of calls that can be queued for a specific hunt group by using the calls-queued conditional in the check split/skill if calls-queued or goto step/vector if calls-queued in split/skill vector commands.

Administer the Queue Limit field to specify the maximum number of calls that are queued to a hunt group.