With Queue Status Indications, you can assign queue status indicators for ACD calls based on the number of split or skill calls queued and the time in a queue. You can assign the indications to lamps on agent, supervisor, or attendant phones or on consoles to help users monitor queue activity.

You can also define auxiliary queue warning lamps to track the queue status. On phones and consoles with displays, you can view the number of calls queued and time in queue of the oldest call in the split or skill.

You can use Queue Status Indications to provide status information for attendant groups or other hunt group types such as DDC and UCD. With attendant groups, button such as AQT and AQC, are different from those for split or skill queues, the display shows OPERATOR instead of the split or skill name or extension and all status information applies to the attendant group queue.