Service Hours Table Routing simplifies the vectors for handling calls based on office hours. Vectors use the service hours routing tables to determine how to handle calls that are received during working and non working hours. Customers can use this feature as an alternative to Time of Day (TOD) routing and can specify the working hours on a daily or hourly basis. You can administer as many as 999 different tables and use the tables to make vectoring decisions. One simple vector command can check if the call meets the administered service hours.

Without Service Hours Table Routing, customers have to add multiple TOD steps in the vectors to define the hours of operation for a specific business application.