Holiday Vectoring simplifies vector writing for holidays. With Holiday Vectoring, you can route calls or provide special handling for date-related calls on a regular basis. You can administer as many as 999 different holiday tables and use the tables to make vectoring decisions. Each table can have up to 15 dates or date ranges. You can administer the Holiday Vectoring capabilities in advance to ensure seamless call routing during holidays when staffing reduces, or when call centers close.

When vector processing encounters a goto xxx if holiday in table # step, vector processing determines if the current date and time qualifies as a holiday in the specified table. The information is then used to decide whether the goto condition is true or false and in turn to decide whether to go to the given step or not. The date and time match is done at the time that the call is in vector processing. The date and time match is similar to the match done in the Time-of-Day (TOD) routing, which means that the system date and time is checked on the Processor Port Network (PPN), rather than the local port network time on the Expansion Port Network (EPN).

Holiday Vectoring is not limited to holiday use, but can also be applied to any date-related special processing. For example, vectors can be modified or created to perform special processing during a two-week television promotion or a semi-annual sale.

The Holiday Vectoring feature benefits administrators who have to administer as many as 30 bank holidays throughout the year. Holiday Vectoring streamlines vectoring tasks and ensures seamless operation during holidays or special events.

Without Holiday Vectoring, call center administrators have to write special vectors for each holiday or other special date related circumstance and ensure that the vectors are administered at appropriate times. In some cases, administrators are required to go to work on holidays just to administer vectors.