With you set EAS to y, an agent is associated at login with more than one skill hunt group. A single set of work mode buttons applies to all the skills assigned to a logged-in agent. For example, if the agent selects AUX work, the agent is in the AUX work mode for all the skills associated with the agent. Therefore, logged-in agents require only a single set of work mode buttons for all relevant skill hunt groups.

Calls can be routed to the agent from a skill hunt group by dialing an agent login ID or by dialing an agent phone extension directly.