For splits or skills with Auto-Available Split/Skill (AAS), agents are automatically logged-in under the following circumstances:

• Call Management System (CMS) completes an agent move request to AAS.

• A maintenance-busied-out port, which is defined as an agent in AAS, is released.

• Communication Manager restarts and requires agents to login again.

• The AAS field on the Hunt Group screen is administered and the agent login ID is administered in AAS.

Communication Manager immediately moves an agent that is logged in to AAS to the Auto-in work mode and denies subsequent requests to change the work mode.