MIA across skills for EAS

Last Updated : Sep 11, 2012 |

You can use UCD and EAD with the MIA Across Splits/Skills field.

You can use the field to:

  • Retain the agent position in other splits or skills MIA lists when handling an ACD or Direct Agent (DA) call. This is the default administrative setting.

  • Remove the agent from all MIA lists when handling a call from a split or skill

Distribution is based on the total call activity and not on the activity in a single skill.