ASAI Single Step Conference calls with Exclusion

Last Updated : Feb 17, 2016 |

You can administer the Allowed with Exclusion: SSC field on the Feature-Related System Parameters screen to allow ASAI Single Step Conference (SSC) parties to bridge on to an existing call that has the Exclusion feature active.

If you administer this field as I, Communication Manager allows invisible SSC parties a connection towards a station with Exclusion active, either by Class of Service (COS) or by manual activation of Exclusion.

If you administer this field as b, Communication Manager allows both visible and invisible SSC parties a connection towards a station with Exclusion active, either by Class of Service (COS) or by manual activation of Exclusion.

If you administer this field as n, Communication Manager denies a SSC connection towards a station with Exclusion active. If an agent who is being observed presses exclusion, Communication Manager drops all bridged parties including the observer. n is the default option.