CMS can be used to administer vectors as well as skills for agents and VDNs. The ACD Administration: Change Agent Skills CMS screen is used to display and modify the skills and levels assigned to an agent, as well as the assigned direct agent skill and call handling preference.

The ACD Administration: Change VDN Skill Preferences screen is used to request a VDN’s skill preferences and to modify the VDN’s skills.

The CMS Vector Contents screen is used to create and modify vectors. CMS supports the Call Vectoring commands that queue calls to the 1st, 2nd, or 3rd VDN skill.