Login to a skill

Last Updated : Sep 08, 2012 |

To log in, an agent goes off-hook and dials the system assigned login FAC, followed by the assigned login ID and password, if required. If login is successful, the agent automatically enters the Auxiliary Work mode for all the skills assigned to the agent and the assigned skills are displayed on the station set. The aux-work button lamp on the station set lights steadily and the agent hears the confirmation tone.

Canceled logins

Login is canceled and the agent receives an intercept tone if any of the following occur during login:

  • The agent dials an invalid login FAC.

  • With non-EAS the agent:

    • Dials an invalid split number.

    • Dials the number of an unassigned split.

    • Dials the number of a split the agent is logged in to.

    • Is logged in to the maximum number of splits (4).

    • Dials an invalid or unassigned BCMS/VuStats login ID.

  • With EAS the agent dials an invalid agent login ID or password.

Login is canceled and the agent receives a reorder tone if the maximum number of agents are already logged in.

An EAS agent can be denied login to some of the assigned skills if the maximum number of agent-skill pairs is reached. The display screen indicates an * for each skill not logged in.