Zip Tone Burst for Callmaster Endpoints

Last Updated : Feb 21, 2013 |

With Callmaster® phones, you can use a single burst of zip tone for calls to ACD agents.

Setting Zip Tone Burst for Callmaster Endpoints to single eliminates the second burst of zip tone and reduces the time taken by the agent to begin a conversation with the caller. The default entry is double, which keeps the current operation of double burst zip tones.

This field applies to:

  • ACD calls with the station or agent ID auto-answer option set to acd.

  • Incoming Call Identification (ICI) tones for auto-answer non ACD calls with the field setting as all.

Note:

Use the single burst zip tone only when the agent clearly hears a single burst of tone to recognize an incoming call.