Use Percentage Allocation Routing to distribute calls among a set of call centers or VDNs based on a specified percent allocation. Communication Manager can initially direct incoming calls that arrive at a particular VDN to a Policy Routing Table (PRT) for Percent Allocation instead of to a vector. The PRT distributes the calls to the administered Route-to VDNs based on the administered percent allocation targets.

This feature is useful for segmented call-handling, outsourcing, and optimizing call handling in a multiple-location enterprise. With Percentage Allocation Routing, you can allocate target percentages and, for example, do the following:

• Allocate certain call types among multiple answering groups with similar skills.

• Allocate maximum calls to a more economical calling group.

• Ensure that the organization meets the terms of a service level agreement.