Agent/Caller Disconnect Tones apply after the VDN Return Destination (VRD) occurs.

Agent/Caller Disconnect Tones apply to No Hold Conference or ASAI Single Step Conference (SSC).

Any tones applied to the connection, such as Service Observing Warning Tone or Conference Drop Tone, applies and takes precedence if there is a conflict in applying one tone versus a disconnect tone.

Agent/Caller Disconnect Tones does not apply to an outgoing call, OCM-ACD or otherwise, placed by or for the agent.

The application of Agent/Caller Disconnect Tones does not apply to shuffled calls. Calls preserving failover do not hear the tones.

The caller disconnect tone applies when the caller disconnect is received while the caller is on hold.

When the agent and caller drop the call, the tone is played for the first party. However, the drop of the second party can immediately cancel or truncate the playing of the disconnect tone, resulting in a three burst tone sound similar to single or double burst tone.