If you assign more than one intraflow destination to a split, Communication Manager attempts to redirect calls to each destination. If no destination accepts the call, Communication Manager leaves the call in the original split queue. If you assign an interflow destination, Communication Manager redirects the call only to the interflow destination. If the interflow destination does not accept the call, the caller hears a busy signal.

When you administer ACD splits to intraflow calls unconditionally, Communication Manager redirects all calls to the specified destination. Use unconditional intraflow to redirect calls when a split is not staffed.

You can also administer ACD splits to intraflow calls if one or all of the following criteria are met:

• Don’t Answer: When you administer call redirection to Don’t Answer, Communication Manager redirects the call if an agent fails to answer the call within the assigned interval. You can set a value from 1 to 99 ringing cycles.

• No Agents Staffed or All Agents in the AUX work mode: Communication Manager redirects calls if agents are unstaffed or if all agents are in the AUX work mode.