Basic Call Management System

Last Updated : Sep 08, 2012 |

With BCMS reports, you can manage agents, ACD splits or skills, VDNs, and trunk groups. You can view BCMS reports on a terminal or print a paper copy.

Real-time reports

Historical reports

  • Split/Skill Status

  • System Status

  • VDN Status

  • Agent

  • Agent Summary

  • Split/Skill

  • Split/Skill Summary

  • Trunk Group

  • Trunk Group Summary

  • VDN

  • VDN Summary