Link display formats to increase the amount of information users can view. For example, link a display of information for an agent’s first split or skill to a display of information for the agent’s second split or skill. Or, link a display of information about the work states of all agents on a split or skill linked to another display of information about calls waiting, number of calls abandoned, or oldest call waiting for the split or skill.

If you use display linking, assign a Next button on agent phones.