The ABC call center has groups of agents in several different time zones. The shift log out times vary based on the local time for each of the groups of agents. Agents sometimes leave their position without logging out at their designated time.

The ABC call center wants to use the Forced Agent Logout by Clock Time to set a TOD for automatically logging out such agents. Forced Agent Logout by Clock Time will be set up for some of the agents who have in the past forgotten to logout.

In this example, the main system clock is in the central time zone. The following table shows the assignments required for the Forced Agent Logout by Clock Time feature.

Agent	Login ID	Local logout time	Forced Agent Logout After field setting on the Agent Login ID screen	Physical station	Location for physical station (used for time zone offset and DST rule)
1	1001	8:10 am	08:15	3001	2
2	1002	5:30 pm	17:30	3002	2
3	1003	12:15 pm	12:15	3003	1
4	1004	4:50 am	05:00	3004	7
5	1005	5:45 pm	17:45	3005	7

Set the Feature Related System Parameters field Clock Time Forced Logout Reason Code to 2. This sets logout reason code 2 to be used for this type of logout.

To help you understand how the local time will be determined, the following table shows an example of the locations screen setup for this configuration. Normally the locations screen setup will be part of the original system and station set configuration, and will not need to be configured as part of the Forced Agent Logout by Clock Time feature.

Location	Name	Time zone offset	DST rule
1	Main (in Central Time)	+ 00:00	1
2	Mountain time location (Phoenix)	- 01:00	0
...
7	Eastern time location	+ 01:00	3