Prerequisites for using Proactive Contact outbound calling improved reporting

Last Updated : Sep 08, 2012 |

You can use the improved integration with Proactive Contact outbound calling only if all of the following Call Center conditions are true:

  • The Expert Agent Selection (EAS) field is set to y on the System-Parameters Customer-Options screen.

  • The ASAI Link Plus Capabilities field or the Computer Telephony Adjunct Links field is set to y. Both fields are located on the System Parameters Customer-Options screen.

  • The Call Center Release field is set to 4.0 or later on the System Parameter Customer-Options screen.