Agent logout with Auto-Available Split/Skill

Last Updated : Apr 17, 2017 |

For splits or skills with Auto-Available Split/Skill (AAS), agents are automatically logged out under the following circumstances:

  • CMS completes an agent move request out of AAS.

  • The auto-available agent port is unavailable due to maintenance.

  • A split or skill is administered as AAS.

  • An agent from an existing AAS split or skill is removed.

  • Redirection on No Answer (RONA) redirects a call that the agent has not answered after an administered number of rings.