Basic Service Hours Table scenario
SERVICE HOURS TABLE
Number: 99
Description: Call-ahead Reservations_____
Use time adjustments from location: 2__
MON TUE WED THU FRI
Start End Start End Start End Start End Start End
08:00 12:30 10:30 02:00 __:__ __:__ __:__ __:__ __:__ __:__
13:00 16:30 15:00 20:30 __:__ __:__ __:__ __:__ __:__ __:__
__:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__
__:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__
__:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__
SAT SUN
Start End Start End
__:__ __:__ __:__ __:__
__:__ __:__ __:__ __:__
__:__ __:__ __:__ __:__
__:__ __:__ __:__ __:__
__:__ __:__ __:__ __:__
VECTOR 1:
goto vector 2 @step 1 if service-hours not-in table 99
<Service hours – Call-ahead Reservation processing>
VECTOR 2:
<After hours processing>
The following table shows how calls at different times will be processed.
Day of week or time of call |
Which processing |
Sunday or any time |
After hours |
Tuesday or 14:59 |
After hours |
Tuesday or 15:00 |
Service-hours |
Monday or 12:30 |
Service-hours |
Monday or 12:31 |
After hours |
The same scenario with time adjustments:
DAYLIGHT SAVING RULES
Rule Change Day Month Date Time Increment
0: No Daylight Saving
1: Start: first Sunday on or after April 1 at 02:00 01:00
Stop: first Sunday on or after October 25 at 02:00
2: Start: first Sunday on or after April 1 at 02:00 02:00
Stop: first Sunday on or after October 25 at 02:00
LOCATIONS
ARS Prefix 1 Required For 10-Digit NANP Calls? y
Loc. Name Timezone Rule NPA Proxy Sel.
No. Offset Rte. Pat.
1: Main + 00:00 1
2: Branch + 02:00 2
3: :
4: :
5: :
6: :
7: :
8: :
9: :
10: :
11: :
12: :
13: :
14: :
The following table shows how calls at different times will be processed.
System time |
Daylight saving |
Adjustments |
Adjusted time |
Which processing |
Tuesday or 07:30 |
yes |
- subtract 1 hour (put system into standard time) - add 2 hours (location time zone) - add 2 hours (location DST) |
Tuesday or 10:30 |
Service-hours |
Tuesday or 11:01 |
yes |
- subtract 1 hour (put system into standard time) - add 2 hours (location time zone) - add 2 hours (location DST) |
Tuesday or 2:01 |
After hours |
Monday or 06:00 |
no |
- add 2 hours (location time zone) |
Monday or 08:00 |
Service-hours |
Monday or 10:31 |
no |
- add 2 hours (location |
Monday or 12:31 |
After hours |
