Ineligibility

Last Updated : Jun 05, 2013 |

A call to an agent or Vector Directory Number (VDN) extension is ineligible for observing when the call:

  • Is already being observed. For more information, see Service Observing with Multiple Observers.

  • Is being busy-verified.

  • Has Data Privacy active.

  • Has Data Restriction active, that is, the call is conferenced with an extension that has Data Restriction active or is a VDN call that reached an extension that has Data Restriction active.

  • Has Privacy - Manual Exclusion active, that is, the call is conferenced with an extension that has Privacy - Manual Exclusion active or is a VDN call that reached an extension that has Privacy - Manual Exclusion active.

    Note:

    If you use Service Observing with Exclusion, observers can monitor calls when manual exclusion is active.

  • Is in a conference where adding the observer results in more than six parties.

  • Is a VDN-observed call that reaches an unobservable extension or VDN.