Agent Login ID screen

add agent-loginID 9011                                          Page  1 of  1
                             AGENT LOGINID

                Login ID: 9011_                                  AAS? _
                    Name: _________________________            AUDIX? _
                      TN: 1__                          LWC Reception: spe
                     COR: 1                 AUDIX Name for Messaging: _______ 
           Coverage Path: ____   Messaging Server Name for Messaging: _______
           Security Code: ____              LoginID for ISDN Display? n
      Direct Agent Skill: ___                               Password: _________
Call Handling Preference: skill-level         Password (enter again): _________
       Service Objective? _                              Auto Answer: ______

   SN  RL SL  PA      SN  RL SL  PA       SN  RL SL  PA       SN  RL SL  PA
1: __  _  __  ___  6: __  _  __  ___  11: __  _  __  ___  16: __  _  __  ___
2: __  _  __  ___  7: __  _  __  ___  12: __  _  __  ___  17: __  _  __  ___
3: __  _  __  ___  8: __  _  __  ___  13: __  _  __  ___  18: __  _  __  ___
4: __  _  __  ___  9: __  _  __  ___  14: __  _  __  ___  19: __  _  __  ___
5. __  _  __  ___ 10: __  _  __  ___  15: __  _  __  ___  20: __  _  __  ___

      WARNING:  Agent must log in again before skill changes take effect

With EAS, an agent login ID is associated with a specific phone only when the agent actually logs in at that phone. When the agent logs off, the association of the agent login ID with a specific phone is removed. If an agent does not answer a call or if the agent is logged out, the call goes to the busy points on the coverage path.

When the agent logs in, the phone display indicates the skill assignments of the agent.

The agent logs in by:

• Going off-hook or selecting a line appearance.

• Entering the login FAC or selecting the login AD button after the dial tone.

• Entering a 1-digit to 16-digit login ID after the dial tone.

  Note:

  If someone is already logged in at that phone, the agent hears an intercept tone.

• Entering the 0-digit to 9-digit password after the dial tone. This is optional.

Once the login is accepted, confirmation tone is given. The skills that are assigned are displayed for five seconds on the phone display. If more skills are assigned than can be displayed, a plus (+) sign appears at the end of the display. If a skill is administered, but the agent was not logged in to the skill, the skill number is displayed with an asterisk (*). The previous login sequence allows an ACD call to be directed to a specific agent and to have that call tracked and treated as an ACD call.

When an EAS agent logs in to a station with the station administered for audible message waiting, the agent receives an Audible Message Waiting tone only when calls are waiting for the agent login ID extension. When the agent logs out, Audible Message Waiting tone then applies again to messages that are waiting for the physical extension. This field has no impact on whether an agent hears the EAS Login-ID Message Waiting tone during the login process.

The message waiting lamp by default tracks the status of messages that are waiting for the logged in EAS agent Login ID rather than messages for the physical telephone. The operation of the Message Waiting Lamp can be changed so that it tracks the status of messages that are waiting for the physical phone where the agent is logged in. For more information, see Feature-Related System-Parameters screen in Administering Avaya Aura® Communication Manager.