Under agent surplus conditions, you can use the feature to request selection of an agent with a particular skill level. Using vector processing, you can apply skill level as well as skill (and other factors) in agent selection. The check skill vector command is used to route calls to an agent with a particular skill. For more information on check skill vector command, see the Programming Call Vectoring Features in Avaya Aura® Call Center Elite document. For more information on how to route calls by skill level, see the Administering Avaya Aura® Call Center Elite document.