Administering the ASL algorithm

Last Updated : Jun 06, 2013 |

Before you begin

Ensure that the field option in the Service Level Maximizer field on the System Parameters Customer-Options screen is y.

Procedure

  1. Administer the Service Level Maximizer Algorithm field on the Feature-Related System Parameters screen as actual.
  2. Administer the SLM Count Abandoned Calls field on the Hunt Group screen to determine whether to include abandoned calls in the ASL algorithm calculations for SLM.
  3. Administer the time interval in the Service Level Interval field on the Hunt Group screen.