Intraflow and interflow

Last Updated : Aug 27, 2019 |

You can use Intraflow and Interflow to redirect ACD calls to another split, an internal destination, or a remote destination. Use Intraflow to redirect calls to an internal destination. Use Interflow to redirect calls to a destination outside the communication server.

You can administer three intraflow destinations or one interflow destination for a split. Intraflow uses the Call Coverage feature to redirect ACD calls to a coverage path that includes more than one of the following internal destinations or call treatments:

  • An extension.

  • A hunt group or an ACD split that includes a messaging system and message center splits. A hunt group is a group of extensions that receive distributed calls. A split is a hunt group that is measured by a reporting adjunct such as CMS.

  • An attendant group.

  • An announcement followed by a forced disconnection.

You can also administer call forwarding and ACD splits to intraflow calls unconditionally.

For external call redirection, you can administer a Centralized Attendant Service (CAS) attendant in addition to the destinations and call treatments that you use with Intraflow.