You can administer the following types of intraflow or interflow for a split:
Don’t Answer Time Interval Intraflow with Call Coverage.
Busy Intraflow with Call Coverage.
Unconditional Intraflow with Call Forwarding-All.
When you administer intraflow of calls with Call Coverage, Call Management System reports inflowed and outflowed calls only if the call queues to the original split.
For example, a call that covers with the busy criterion is not recorded as inflowed or outflowed because the call did not queue to the original split. Calls that queue before covering with the Don’t Answer criterion are recorded as inflowed or outflowed calls.
