Remotely logging out an agent using the assigned VDN

Last Updated : Sep 08, 2012 |

About this task

To log out an agent from a remote location using the assigned VDN:

Procedure

  1. Dial in to the communication server from an outside line that reaches the activation VDN.
  2. Enter the password as programmed in the vector.

    See Step 2 in the vector example described in How to administer Remote Logout of Agent using a VDN.

  3. Enter the physical or logical agent extension or the digit corresponding to the desired agent you want logged out.
  4. Enter 1.

    The login ID associated with that prompt is the login ID or name of agent A.

    Note:

    Logout fails if a remote logout is attempted for an agent who is on an ACD call, has an ACD call on hold, or who is not logged in.