When the information updates

Last Updated : Sep 08, 2012 |

The following forms and fields determine when VuStats displays update.

Screen

Field

Feature-Related Systems-Parameters

BCMS/VuStats Measurement Interval

VuStats Display Format

  • Update Interval

  • On Change

  • Display Interval

  • On Change

  • Display Interval

Most display features that use the second line of a 2-line display or the first line of a 1-line display overwrite and cancel VuStats. Reason codes and Call Work codes only suspend VuStats; when the prompt is removed, the VuStats display reappears.

Agents press the normal (exit) button to clear the VuStats display.

Administer VuStats to display information until agents press the normal button or another operation overwrites the VuStats display, or administer VuStats to display for an interval of 5, 10, 15, or 30 seconds.

You can also administer VuStats to update displayed statistics every 10, 20, 30, 60 or 120 seconds or every time an agent changes work mode or a BCMS Measurement Interval is completed, or not update at all.