Agent login lets ACD and CMS know if an extension is active and logged-in to the system.

An agent presses the login button and then follows the system login procedure to become staffed in the AUX work mode. However, this procedure varies based on the type of system.

The administered work mode is overridden in the following cases:

• When an agent logs in to Call Center Elite using ASAI or CTI and the agent has entered a work mode using ASAI or CTI.

• When an agent logs in to Call Center Elite using Avaya one-X® Agent and the agent has specified a work mode.