You can use Computer Telephony Integration (CTI)-based applications that use Adjunct Switch Application Interface (ASAI) to:

• Change an agent work mode to Interruptible Aux.

• Receive events when agents are available to receive calls.

You can interrupt agents in the Auxiliary (AUX) work mode so that the agents are available to receive calls for all assigned skills.

You cannot administer the default reason codes as interruptible. The defaults codes are IP Failure Aux Work, Maximum Agent Occupancy Aux Work, Redirection on No Answer Aux Work, and Redirection on OPTIM Failure Aux Work.

You cannot apply the most idle agent algorithm when the only available agents are in interruptible mode. Here, the call goes to the first agent on the list.

When more than 1000 forced interruptible agents are in the AUX work mode with an interruptible reason code, simultaneously moving all the agents to an available mode can adversely affect the performance of Communication Manager. To mitigate performance loss, only five agents are notified every half a second until all the required agents are notified. Similarly, agents are forced to an available mode at the same rate: Five agents every half a second.