Communication Manager enables Mobile Agents to dial the Agent Availability Query Access Code Feature Name Extensions (FNEs) and understand their current work status. Depending on the agent state, Communication Manager plays a tone as described in the following table:
Agent state
Communication Manager action
The incoming cell phone number has Avaya Extension to Cellular (EC500) mapping with the principal extension.
Agent is logged in and is associated with principal extension.
Agent is available to receive ACD calls.
Plays the confirmation tone.
The incoming cell phone number has EC500 mapping with the principal extension.
Agent is logged in and is associated with principal extension.
Agent is not available to receive ACD calls as the agent is in AUX work mode.
Plays the busy tone.
The incoming cell phone number has EC500 mapping with the principal extension.
Agent is logged in and is associated with principal extension.
Agent is not available to receive ACD calls as the agent is in After Call work (ACW) mode.
Plays the fast busy tone.
The incoming cell phone number has EC500 mapping with the principal extension.
Agent is not logged in to the principal extension.
