Assigning AWOH for a hunt group queue

Last Updated : Oct 30, 2012 |
Prolog information
  1. Type change hunt-group n, where n is the number of the hunt group to which you want to assign AWOH. Press Enter..
    STEP RESULT:
    The system displays the Hunt Group screen.
  2. In the Calls Warning Port field, type x.
    ADDITIONAL INFORMATION:
    Note that the system displays the Calls Warning Port field if the Queue field is set to y.
  3. When you type x in the Calls Warning Port field, the system displays an Extension field.
    ADDITIONAL INFORMATION:
    In the Extension field, type an extension that a technician can use, along with TTI, to assign a port number from the actual port. When a technician or an administrator assigns a port number, the system removes the extension, and the extension becomes unassigned. An administrator uses the change hunt-group command to assign the port number.
  4. In the Time Warning Port field, type x.
    ADDITIONAL INFORMATION:
    Note:
    Note that the system displays the Time Warning Port field if the Queue field is set to y.
  5. When you type x in the In the Time Warning Port field, the system displays an Extension field.
    ADDITIONAL INFORMATION:
    In the Extension field, type an extension that a technician can use, with TTI, to assign a port number from the actual port. When a technician or an administrator assigns a port number, the system removes the extension, and the extension becomes unassigned. An administrator uses the change hunt-group command to assign the port number.
  6. Press Enter to save your changes.