This section provides information about how the Attendant Priority Queue feature behaves in certain circumstances. Use this information to ensure that you receive the maximum benefits of Attendant Priority Queue under all conditions. The following considerations apply to Attendant Priority Queue:
An incoming call that defaults to an attendant and is then redirected to the attendant group, does not change the associated Attendant Priority Queue level. The reason code that the system displays on the answering attendant console remains the same as the reason code that the system displays on the original attendant console.
