Administering CDR for a trunk group

Last Updated : Oct 30, 2012 |
Prolog information
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Keywords:
  1. Type change trunk-group n, where n is the number of the trunk group for which you want to administer CDR. Press Enter.
  2. On the Trunk Group screen, click Next until you see the Answer Supervision Timeout field.
  3. In the Answer Supervision Timeout field, perform one of the following actions:
    • If the Receive Answer Supervision field is set to
      The system uses the timing information for outgoing and two-way trunks. For a cut-through operation, the system starts tracking the time after the system sends each outgoing digit. The system stops tracking the time after the far end sends answer supervision. If the timer expires, the system acts as if answer supervision was received. With a slenderized operation, the system starts tracking the time after the system sends the last collected digit.
    • If the Receive Answer Supervision field is set to
    ADDITIONAL INFORMATION:
    Note:
    The Answer Supervision Timeout field does not override answer supervision sent from the network or from DS1 port circuit timers.
    To control answer supervision that is sent by DS1 firmware, you must set the Outgoing End of Dial (sec) field on the Administrable Timers section of the Trunk Group screen.
  4. In the CDR Reports field, perform one of the following actions:
    • If you want the system to generate records for all the outgoing calls on this trunk group, type Y.
      If the Record Outgoing Calls Only field on the CDR System Parameters screen is
    • If you do not want calls that use this trunk group to generate CDR records, type n.
    • If you want the system to generate both incoming and outgoing CDR records, type r for a ring interval. The system also generates the ring interval CDR records that the table shows.
      CDR ring interval records
      Type
      Description
      Abandoned calls
      The system creates a record with condition code H. Condition code H indicates the interval from the start of ringing until the call is abandoned.
      Answered calls
      The system creates a record with condition code G. Condition code G indicates the interval from the start of ringing until the call is answered.
      Calls to busy stations
      The system creates a record with condition code I. condition code I indicates a recorded interval of 0.
      For ISDN trunk groups, the Charge Advice field affects the CDR information. For central office (CO), direct inward and outward dialing (DIOD), foreign exchange (FX), and wide are telecommunications service (WATS) trunk groups, the Analog PPM field affects the CDR information.
  5. In the Disconnect Supervision-In field, perform one of the following actions:
    • Type y if you want:
      • Trunk-to-trunk transfers that involve this trunk group
        If you want trunk-to-trunk transfer in your system, you must also set the Transfer field on the Feature-Related System Parameters screen to y.
      • To make the far end server or switch responsible for releasing the trunk, when the far end server sends a release signal as the calling party releases an incoming call.
      • To enhance Network Call Redirection
    • Type n if:
      • You do not want trunk-to-trunk transfers that involve this trunk group.
      • The far end server does not provide a release signal
      • The hardware in your system cannot recognize a release signal.
      • You prefer to use timers for disconnect supervision on incoming calls.
      The system displays the Disconnect Supervision-In field if the Direction field is set to
    • .
If the Direction field is set to
  • .
    • The value in the Disconnect Supervision-In field determines whether the system receives disconnect supervision for incoming calls over this trunk group.
    Caution:
    The system disallows trunk-to-trunk transfers unless at least one party on the call can provide disconnect supervision. If you administer the Disconnect Supervision-In field incorrectly, you can cause trunks to become unusable until the problem is detected and the trunks are reset. For example, if a user connects two trunks through the use of the Conference feature or the Transfer feature, and a far end Avaya S8XXX server on the resulting connection does not provide disconnect supervision, the trunks are not released. The trunks are not released because the system cannot detect the end of the call. Usually, the COS in the United States provide disconnect supervision for incoming calls, but do not provide disconnect supervision for outgoing calls. Public networks in most other countries do not provide disconnect supervision for incoming calls or outgoing calls. Talk with your network services provider to determine if the public networks in your area provide disconnect supervision.
  • Press Enter to save your changes.
    • Related links
    Call Detail Recording administration