When an administered threshold for a trunk group is reached, a warning lamp for that trunk group lights on the attendant console. The attendant can then access control of that trunk group. To gain direct access to an outgoing trunk group, the attendant presses the button that is assigned to that trunk group.
When the Attendant Control of Trunk Group Access feature is activated:
Internal callers who use a trunk access code to dial out are connected to the attendant
The attendant can prioritize outgoing calls for the remaining trunks
The system processes Automatic Alternate Routing (AAR) and Automatic Route Selection (ARS) route pattern calls without the need for attendant control.
Each attendant console has 12 designated Trunk Hundreds Select buttons. These buttons can be administered for the Attendant Control of Trunk Group Access feature. You can also administer each console with up to 12 feature buttons for Trunk Hundreds Select buttons, which gives you up to 24 buttons to use for this feature.
The Each Trunk Hundreds Select button has a busy lamp. The busy lamp is ON when the members of the trunk group are busy.
Note:
If you administer one of the two-lamp feature buttons on a basic console as a Trunk Hundreds Select button, use the bottom lamp as the busy lamp.
The Trunk Hundreds Select buttons have the following two additional lamps for Attendant Control of Trunk Group Access:
Warn (warning) lamp
The warning lamp lights when the administered number of trunks are busy in the associated trunk group. You administer the Busy Threshold field on the associated Trunk Group screen to determine when to light this warning lamp.
Cont (control) lamp
The control lamp lights when the attendant activates the Attendant Control of Trunk Group Access feature for the associated trunk group. You can assign the act-tr-grp and deact-tr-g buttons on the Attendant Console screen to activate and deactivate the trunk group access.
